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FAQ

MY ORDER

Can I change or cancel my order?

Yes. You can cancel your order before it gets shipped.

Is there a minimum purchase amount?

No. You can easily place an order without having to think about a minimum order amount.

Why have I not received any order confirmation?

Please be aware that it can take up to 2 hours before you receive an email confirming your order. If you have placed an order and still have not received any order confirmation within 2 hours from the time you placed your order, please contact our Customer Service.

Can I exchange an item?

Yes. We offer a ‘no questions asked’ return & exchange policy. If at all you are not 100% satisfied with your purchase, you can return your order or a part of your order for a full refund of the total paid price.

All you need to do is give us a call on 022-61705710 or drop an email at customerfeedback@bombaydyeing.com 30 days, from the date of order.

Return of products will be accepted only if the products are returned in a sellable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition along with their original receipt of purchase.

Refund or replacement for merchandise is subject to inspection and checking at our end.

Some special rules for promotional offers may override Bombay Dyeing’s 30 Day Returns Policy.

Part of my order is missing

If an item is missing from the parcel although it is stated on your delivery note, please contact Customer Service. Please state your order number and the item number or product name of the missing item and we will help you.

What to do if I receive a faulty/incorrect item?

Please return the faulty/incorrect item to us. We will offer you an exchange or a full refund of the paid price.

DELIVERY INFORMATION

How long for my delivery to arrive?

Our endeavour is to get your order to you in the shortest possible time. Our standard deliveries take 4-7 days from the date of order confirmation.

What are the shipping costs?

 

Order Value Shipping Charges
Orders Above Rs 1500 Free
Orders Below Rs 1500 Rs 75

 

Can I track my order?

Yes. You will receive a shipping confirmation by email and/or SMS which will include a unique tracking number that you can use to track your parcel. You can also go to My Account icon at the top of the site.

Do I have to pay any other taxes and/or fees?

All taxes and other fees/charges are included in the price of the order.

Can I change my shipping address after placing an order?

Yes, for changing your shipping address after placing your order you need to contact our Customer Care representative at 022-61705710 & they will confirm whether it is possible or not (if order is not yet dispatched, then he/she will definitely change your shipping address.)

Why can I not track my parcel?

It can take up to 48 hours before you can see the first scan on your parcel. If there is still no information regarding your parcel after 48 hours, please contact Customer Service.

My parcel is damaged - what do I do?

Always check the parcel before accepting receipt of your delivery. Do not accept receipt of the parcel, if it turns out to have been damaged during transportation. The parcel will then be returned to us, and we will refund you the full amount of your order or send a replacement.

PAYMENT

How do I pay my order?

We offer the following payment options :

  1. Credit Card
  2. Debit Card
  3. Netbanking
  4. Paytm Wallet
  5. COD

Will I be charged any extra fees?

No. All fees & additional charges besides those mentioned on the check-out page will be borne by us.

Is it safe to order online?

Yes. Safe payment is our top priority. We wish for our customers to feel entirely safe when shopping at Bombay Dyeing's online shop. We use the SSL (Secure Socket Layer) technology to secure your personal information. Our Privacy Policy ensures all your data & other information is safe with us.

RETURNS AND REFUNDS

How do I return an item?

Raise a return request through e-mail or a phone call or through the ‘My Account’ section. Kindly ensure that you place the item back into the packaging in which it arrived along with all the tags intact. We will arrange for a return pick-up.

Please refer our policy section for complete returns and refunds details.

Have you received my return?

We will send you a confirmation by email as soon as we have received your return. Post confirmation from our inspection team, we will initiate the exchange or refund.

How will I receive my refund?

If the payment was made by Credit Card or Net-Banking, we can reverse credit to the Credit Card or credit your Net-Banking account.

If the payment made was by Cash on Delivery, we can Bank Transfer.

When will I receive my refund?

Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:

Refund Method Refund Receipt Time (After Initiation)
Bank Transfer/NEFT 1-2 business days
Debit Card 5-7 business days
Credit Card 5-7 business days
Paytm Wallet 1-2 business days

 

What to do if I have been refunded the wrong amount?

If you think you have been refunded the wrong amount, please contact Customer Service and state your order number and the correct refund amount.

MY ACCOUNT

What is a "My Account"?

"My Account" is an account which you can create on our portal to make the purchase process easier and faster.

How do I create a "My Account"?

Click on 'My Account Icon' in the right corner of the online shop and hereafter click on 'Register'. On the registration page, all fields marked with * are mandatory. We comply with the applicable data protection regulations so your personal data will not be passed on to third parties.

What are the advantages of having a "My Account"?

Your benefits as a registered user are :

  1. Quick and easy checkout process
  2. View your order history
  3. Save multiple shipping addresses
  4. Possibility of receiving special offers
  5. Possibility of receiving invitations for special events

Can I order without a "My Account"?

Yes of course you can. You will just miss the benefits of having an Account for instance you would have to fill in your delivery address & other details in the checkout process.

How can I delete "My Account"?

You can send an e-mail to our Customer Service, who can delete your account for you. The e-mail is: customerfeedback@bombaydyeing.com

CONTACT

How do I find a specific store?

You can use our store locator which you can use to find the contact details & addresses for all our stores.

How do I contact you?

If you have not found the answer to your question on this site, please contact Customer Service and we will be happy to help you. You can send an email on customerfeedback@bombaydyeing.com or call our Customer Service Department on : 022-61705710